Refund & Returns Policy | DAN LIORA

At DAN LIORA, customer satisfaction is our priority. We carefully inspect every product before dispatch to ensure premium quality. Please read our policy before making a purchase.

1 . Exchange Policy

We offer exchange only for size issues, damaged products, or incorrect items delivered.
Exchange requests must be made within 48 hours of receiving the order.
The product must be:
- Unused and unwashed.
- In its original condition.
- Returned with all tags, labels, and packaging intact.

2 . Refund Policy

Refunds will be provided only in the following situations:

You received a wrong product.
The product has a manufacturing defect.
The item was damaged during transit.

To request a refund, customers must share:

Order ID.
Clear photos/videos of the issue.
An unboxing video (recommended for verification).

Approved refunds will be processed within 7–10 business days to the original payment method.

3 . Non-Refundable Situations

Refunds will not be issued for:

Change of mind.
Colour variations due to screen settings.
Personal preference or dislike of the design.
Incorrect size selection by the customer (exchange may be offered subject to availability).
Products purchased during clearance sales or special promotions.
Customized or altered garments.

4 . Order Cancellation

Orders can be cancelled within 12 hours of placing the order, provided they have not been shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.