At DAN LIORA, customer satisfaction is our priority. We carefully inspect every product before dispatch to ensure premium quality. Please read our policy before making a purchase.

1. Exchange Policy

• We offer exchange only for size issues, damaged products, or incorrect items delivered.
• Exchange requests must be made within 48 hours of receiving the order.
• The product must be:
  • Unused and unwashed.
  • In its original condition.
  • Returned with all tags, labels, and packaging intact.

2. Refund Policy

Refunds will be provided only in the following situations:

• You received a wrong product.
• The product has a manufacturing defect.
• The item was damaged during transit.

To request a refund, customers must share:

• Order ID.
• Clear photos/videos of the issue.
• An unboxing video (recommended for verification).

Approved refunds will be processed within 7–10 business days to the original payment method.

3. Non-Refundable Situations

Refunds will not be issued for:

• Change of mind.
• Colour variations due to screen settings.
• Personal preference or dislike of the design.
• Incorrect size selection by the customer (exchange may be offered subject to availability).
• Products purchased during clearance sales or special promotions.
• Customized or altered garments.

4. Order Cancellation

• Orders can be cancelled within 12 hours of placing the order, provided they have not been shipped.
• Once an order has been dispatched, cancellation requests cannot be accepted.

5. Return to Origin (RTO)

If an order is returned due to:

• Incorrect address provided by the customer,
• Customer unavailable for delivery,
• Refusal to accept the package,

the original shipping charges and any re-shipping charges will be deducted from the refund, if applicable.

6. How to Request an Exchange or Refund

Please contact our customer support within the specified time frame with:

• Order Number
• Name and Contact Number
• Reason for Request
• Supporting Photos/Videos

Customer Support

• WhatsApp: [Your WhatsApp Number]
• Email: [Your Email Address]

DAN LIORA Promise

We are committed to delivering premium fashion with honesty, transparency, and exceptional customer care.

Thank you for choosing DAN LIORA. ✨

This type of policy is commonly used by premium ethnic fashion brands in India and balances customer satisfaction with protection against misuse.