At DAN LIORA, we are committed to providing our customers with premium-quality ethnic wear and a satisfying shopping experience. Every product is carefully checked and packed before dispatch.
However, if you receive a damaged, defective, incorrect, or incomplete product, we are here to assist you.
Please read our Return Policy carefully before placing an order.
A return request may be accepted in the following situations:
- You received a damaged or defective product.
- You received an incorrect product.
- The product received is significantly different from the product ordered.
- An item is missing from your order.
To request a return, you must contact DAN LIORA within 48 hours of receiving the product.
The product must be returned in its original condition, with all original tags, labels, packaging, and accessories intact.
To request a return, please follow these steps:
- Contact DAN LIORA within 48 hours of delivery.
- Provide your Order Number and registered contact details.
- Share clear photos and/or an unboxing video showing the issue.
- Our customer support team will review your request.
- If the return request is approved, we will provide further instructions for returning the product.
Please do not return any product without prior approval from DAN LIORA.
To be eligible for a return, the product must:
- Be unused, unwashed, and unworn.
- Be in its original condition.
- Have all original tags and labels attached.
- Be returned with its original packaging and accessories.
- Not be altered, stitched, cut, or modified in any way.
DAN LIORA reserves the right to reject returned products that do not meet these conditions.
The following products may not be eligible for return:
- Products that have been used, worn, washed, or damaged after delivery.
- Products without original tags, labels, or packaging.
- Products that have been stitched, cut, altered, or customized.
- Unstitched fabrics that have been cut, stitched, washed, or used.
- Running fabric
- Customized or specially made products.
- Products purchased during clearance sales or special promotional offers, unless they are damaged or incorrect.
- Products returned without prior approval from DAN LIORA.
We make every effort to display product colours and details as accurately as possible.
However, slight variations in colour may occur due to differences in mobile, computer, or other device screens.
Minor variations in fabric texture, weave, print placement, embroidery, or colour are natural characteristics of certain fabrics and may not be considered defects.
Such minor variations will generally not be eligible for return.
If the return is approved because DAN LIORA sent a damaged, defective, or incorrect product, return shipping arrangements will be communicated to the customer by our support team.
If a return is requested for any other approved reason, the customer may be responsible for return shipping charges, depending on the circumstances and approval provided by DAN LIORA.
After we receive and inspect the returned product, DAN LIORA will inform you about the status of your request.
Depending on the availability of the product and the nature of the issue, an approved request may result in:
- A replacement product.
- Store credit.
- A refund in accordance with our Refund Policy.
The final resolution will be communicated after verification of the returned product.
DAN LIORA reserves the right to reject a return if:
- The return request is made after the eligible return period.
- The product has been used, washed, worn, altered, or damaged after delivery.
- Original tags or packaging are missing.
- The issue is not supported by the evidence provided.
- The product does not meet the conditions mentioned in this policy.
For return-related assistance, please contact DAN LIORA with:
- Order Number
- Registered Name and Contact Number
- Clear Photos or Videos of the Product
- A Brief Description of the Issue
Our customer support team will review your request and guide you through the next steps.
- WhatsApp: 9544212858
Email: danliora,job@gmail.com
DAN LIORA Promise
We are committed to delivering premium fashion with honesty, transparency, and exceptional customer care.