At DAN LIORA, customer satisfaction is important to us. We take great care to ensure that every product is carefully checked and packed before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete product, we are here to help.
Please read our refund policy carefully before placing an order.
A refund may be considered in the following situations:
- You received a damaged or defective product.
- You received the wrong product.
- The product received is significantly different from the product you ordered.
- An item or product is missing from your order.
- Your order is cancelled by DAN LIORA due to product unavailability or other unavoidable reasons.
To be eligible for a refund, customers must contact us within 48 hours of receiving the order and provide clear photos or videos showing the issue.
If you receive a damaged, defective, or incorrect product:
- Contact DAN LIORA within 48 hours of delivery.
- Share your order number along with clear photos and/or an unboxing video showing the issue.
- Our team will review the request.
- If the claim is approved, we may offer a replacement, store credit, or refund, depending on product availability and the nature of the issue.
Once your refund request is approved, the refund will be processed through the original payment method, wherever possible.
Refund processing may take 2–4 business days after approval, depending on the payment provider or bank.
DAN LIORA is not responsible for additional delays caused by banks, payment gateways, or financial institutions.
Refunds or returns may not be accepted for:
- Products that have been used, washed, altered, or damaged after delivery.
- Products without original packaging, tags, labels, or accessories.
- Products returned without prior approval from DAN LIORA.
- Products damaged due to improper handling by the customer.
- Colour variations caused by differences in screen or device displays.
- Minor variations in colour, texture, weave, print placement, embroidery, or fabric appearance.
- Sale, clearance, discounted, or special promotional products, unless they are damaged or incorrect.
- Customized, altered, or specially made products.
For unstitched fabrics and ethnic wear, minor variations in colour, weave, print placement, embroidery, or fabric texture may occur due to the nature of the material and manufacturing process. Such minor variations will not be considered defects.
Customers are advised to check product descriptions, measurements, and fabric details carefully before placing an order.
Once an unstitched fabric has been cut, stitched, altered, washed, or used, it will not be eligible for return or refund.
Customers may request cancellation before the order is dispatched.
Once an order has been shipped, cancellation may not be possible.
If DAN LIORA cancels an order due to product unavailability or any other reason, an eligible refund will be processed for the amount paid for the cancelled product.
Original shipping charges, cash-on-delivery charges, and other service charges may be non-refundable unless the return or refund is due to an error made by DAN LIORA, such as sending an incorrect or damaged product.
To request a refund, please contact our customer support team with:
- Your Order Number
- Registered Name and Contact Number
- Clear Photos or Videos of the Product
- A Description of the Issue
Our customer support team will review your request and provide further instructions.
All refund and return requests are subject to verification and approval by DAN LIORA.
DAN LIORA reserves the right to refuse a refund request if the product does not meet the eligibility requirements mentioned in this policy.
For refund-related queries, please contact DAN LIORA through:
- WhatsApp: 9544212858
Email: danliora,job@gmail.com