Frequently Asked Questions

About DAN LIORA

What is DAN LIORA?

DAN LIORA is a premium ethnic-wear brand offering carefully selected collections for women, girls, and infants. Our collections include salwar suits, kurtis, co-ord sets, sarees, fabrics, and fashion accessories, selected with a focus on quality, elegance, comfort, and contemporary Indian style.DAN LIORA is a premium ethnic-wear brand offering carefully selected collections for women, girls, and infants. Our collections include salwar suits, kurtis, co-ord sets, sarees, fabrics, and fashion accessories, selected with a focus on quality, elegance, comfort, and contemporary Indian style.

What products do you sell?

Our collections include:

  • Salwar suits
  • Unstitched salwar sets
  • Stitched salwar suits
  • Kurtis
  • Co-ord sets
  • Sarees
  • Running fabrics
  • Dupattas
  • Infant and kids' ethnic wear
  • Fashion accessories

New collections and designs are added regularly.

Products & Quality

How do I know the quality of the product?

We carefully select our collections based on fabric quality, finishing, colour, embroidery, prints, comfort, and overall appearance. Product pages include available product details so you can make an informed purchase.

Are the colours shown on the website accurate?

We make every effort to display product colours as accurately as possible. However, colours may appear slightly different depending on your mobile, computer screen, display settings, photography, and lighting conditions.

Will I receive exactly the product shown in the photograph?

Yes. We aim to provide the same design and product shown in the product listing. Minor variations in print placement, embroidery, or pattern may occur because of fabric cutting and manufacturing.

How can I know the fabric and product details?

Please check the individual product page for information such as fabric, pattern, design, size, included pieces, and other specifications.

If you need additional information, you can contact DAN LIORA before placing your order.

Size & Fit

How do I choose the correct size?

Please check the size chart provided on the relevant product page before ordering. Compare the measurements with a garment that fits you comfortably.

What if I am between two sizes?

If your measurements fall between two sizes, we recommend checking the product-specific size chart and fit description. You can also contact our customer support team before placing your order.

Do you provide customized stitching?

Customized stitching availability depends on the product. Please check the individual product description or contact our team before ordering.


 

Ordering

How can I place an order?

You can place an order directly through the DAN LIORA website:

  1. Select your desired product.
  2. Choose the available size or variant.
  3. Click Add to Cart or Buy Now.
  4. Enter your delivery details.
  5. Select your preferred payment method.
  6. Review your order.
  7. Complete the payment and place your order.

You will receive an order confirmation after your order is successfully placed.

Can I order through WhatsApp?

Yes, if WhatsApp ordering is available for the particular product. You can contact DAN LIORA through WhatsApp for product assistance and ordering support.

Can I modify or cancel my order?

Order modification or cancellation depends on the processing status of the order. Contact DAN LIORA customer support as soon as possible after placing your order.

Once an order has been processed or shipped, cancellation or modification may not be possible.

How do I know whether my order was successfully placed?

After successful order placement, you should receive an order confirmation through the contact details provided during checkout.

If you do not receive confirmation, please contact customer support with your order details.

Payment

What payment methods do you accept?

Available payment methods are displayed during checkout. Depending on availability, you may be able to pay using online payment methods such as UPI, debit/credit cards, net banking, or other supported payment options.

Is online payment secure?

DAN LIORA uses available secure payment processing methods. Payment information is processed through the payment gateway and is not stored directly by DAN LIORA as raw card information.

Do you offer Cash on Delivery?

Cash on Delivery availability depends on the delivery location, order value, product, and current DAN LIORA policy. If COD is available for your order, it will be displayed during checkout.

Shipping & Delivery

Do you provide delivery across India?

Yes. DAN LIORA aims to provide delivery across India, subject to courier service availability for the destination.

How long does delivery take?

Delivery time varies depending on your location, product availability, order processing time, courier service, weather, holidays, and other factors.

The estimated delivery time will be communicated or displayed during the ordering process where applicable.

How can I track my order?

Once your order has been shipped, tracking information may be shared with you through the contact details provided during checkout.

You can use the tracking information to monitor your shipment.

What should I do if my order is delayed?

If your order has exceeded the expected delivery period, please contact DAN LIORA customer support with your order number. Our team will help you check the shipment status.

What happens if I am unavailable when the courier arrives?

The courier company may attempt delivery again according to its delivery policy. Please ensure that your phone number and delivery address are correct and that you are available to receive the package.

Returns & Exchanges

Do you accept returns or exchanges?

Returns and exchanges are subject to DAN LIORA's current return and exchange policy and the eligibility of the particular product.

Please check the Returns & Exchange Policy before placing your order.

What should I do if I receive a damaged product?

Please contact DAN LIORA customer support as soon as possible after receiving the order.

Keep the product, packaging, shipping label, and other relevant materials safely until the issue is resolved. Photographs or videos may be requested to verify the issue.

What if I receive the wrong product?

If you receive an incorrect product, contact our customer support team immediately with your order number and relevant photographs/videos. Our team will review the issue and guide you through the next steps.

Can I return a product after using or washing it?

Products generally need to remain unused, unworn, unwashed, and in their original condition for return or exchange eligibility, subject to the applicable DAN LIORA return policy.

Are sale or discounted products returnable?

Return and exchange eligibility for sale, promotional, clearance, or specially discounted products may differ. Please check the product-specific terms and DAN LIORA return policy before purchasing.

Customer Support

How can I contact DAN LIORA?

You can contact DAN LIORA through the customer-support options provided on our website, including WhatsApp, where available.

For faster assistance, please keep your order number ready when contacting us about an existing order.

What should I do if I receive a damaged product?

Yes. If you need additional product photographs, videos, fabric details, or other information before purchasing, contact our team and we will assist you whenever possible.

What information should I provide when contacting customer support?

For an existing order, please provide:

  • Order number
  • Customer name
  • Registered mobile number
  • Product name
  • Description of your issue
  • Relevant photographs/videos, if applicable

This helps our team resolve your request faster.

Shopping at DAN LIORA

How can I find the latest collections?

Visit the New Arrivals, Trending, or relevant product collection sections on the DAN LIORA website to explore the latest designs.

How can I find products within my budget?

You can browse the relevant product categories and use available sorting or filtering options to find products according to your preferred price range.

How can I stay updated about new collections and offers?

Follow DAN LIORA on our official social-media channels and stay connected through WhatsApp where available. We regularly share new collections, styling ideas, special offers, and updates.

Still Have Questions?

Didn't find the answer you're looking for?

We're happy to help.

Contact the DAN LIORA team through WhatsApp or our Contact Us page, and we'll help you with product information, sizing, orders, delivery, returns, and other shopping questions.